Usein kysyttyjä kysymyksiä ja vastauksia
Where can I find information about size, measurements and any additional details about the product I wish to buy?
At each product page, you will find “Similar Products” and “Details” right below the Add To Shoppingbag button. Under “Similar Products” you can see similar products in other colors or sizes. Under “Details” you will find information about sizes, measurements and materials. There you will also find washing advice and advice on product care, if applicable.
ORDER & DELIVERY
How quickly can I receive my order?
We have a large stock room and quick deliveries, which means that we in most cases can send your products as soon as we have received your order. Once the order is sent from us, the delivery will normally reach you within 2-4 weekdays (within Finland). We always do our very best to meet the expected delivery time so that you can receive your products as soon as possible. In the few cases where your product is not in stock (when ordering a pre-order item), all the products in the same order will be delivered at a later time. This is because we order the item/s and await deliveries from our own vendors.
Is it possible to make changes to my order?
Once your order has been placed, you cannot make any changes to it. Your order is sent to the stock room for packing instantly, so that your order can be sent to you as soon as possible. Orders containing items that are not in stock (pre-orders) cannot be changed, either.
Is it possible to cancel my order?
Unfortunately, no. We process your order as soon as it has been received, so that your order can be sent to you as soon as possible. Orders containing items that are not in stock (pre-orders) cannot be cancelled, either.
Has my order been sent?
As soon as your order has been sent from us, you will receive a confirmation e-mail telling you that your order is on its way to you. When the package has reached your closest terminal you will also receive a message from DHL containing delivery information.
Is it possible to track my shipment?
As soon as your order has been sent from our stock room, you will receive a confirmation e-mail containing your tracking ID You can always use the tracking ID to track your order here: Track Shipment
REFUNDS, RETURNS, EXCHANGES & CLAIMS
Something with my order is not correct.
Mistakes can always happen, we always try our very best to solve any problems that might occur. If you notice that something about your delivery is incorrect, please contact our customer service so that we can help you as quickly as possible.
How do I return an item?
If you are unsatisfied with anything that you have purchased, please begin by reading through our refund policy. Once you have done that, contact our customer service and state your order number and what item/s you want to return so that we can register a return label for you. You pay for the return (10 EUR).
How do I exchange an item for another one?
Do you wish for an item in another size or color? Place a new order with the new item, in that way your new order will be processed instantly and you can receive the new item as soon as possible. You then need to contact our customer service and state your order number and what item you want to return. Please see “How do I return an item” above. An “exchange” is processed as a return and a new order. Items are to be sent back in pristine condition, with all its original packaging, ready to be resold.
My package was damage when I received it, what do I do now?
All visible damages that have occurred during transport has to be reported instantly directly to the courier/DHL. They then have to make a note about the damage on your consignment note. Any damage that has not been been noted by DHL cannot be refunded. Please inform the courier that the package is damaged so that the damage will be noted on the consignment note and registered in DHL’s system.
I have received a damaged item. How do I make a claim?
If an item is damaged, you need to keep both the item, the packaging and the package. Neither of these may be discarded. The packing slip must be kept on the package. You also need to document the damage by photographing it and e-mailing the image/s to firstname.lastname@example.org. Please send evidence in form of image/s documenting the damage in an e-mail to our customer service so that we can help you in the best way possible.